IT support businesses sell a variety of services and products. So how do you know which ones are right for you and when you should they be used? Here’s a quick list of the top 10 most popular things with a short description of each one. Hopefully this helps you better understand what you’re looking for in an IT service company.
Technical Account Manager: The TAC is responsible for identifying vendors, carriers, and systems and then working to get them to work together more quickly and more efficiently. It will also ensure that each piece of technology support services is properly integrated with the rest of the organization. TACs have a wide range of skills including configuration management, risk management, technical support services. They must also be able to communicate well with people across the different departments within the business.