How Management Systems Can Relate to IT Support
IT Support is a popular term to describe computer support that offers technological assistance to computer users. IT support usually offers technical assistance to help users with hardware, software, firmware or network issues. IT support usually delivers diagnosis, testing, implementation, setup, modification, recovery and upgrade to computer networks. IT support may also provide hands-on training to new or current computer users on new technologies and applications.
IT Support specializes in providing IT or network support, which usually includes hardware and software installation, configuration, troubleshooting, security and maintenance of computer hardware, software and operating system. IT support technician must be trained and certified in computer hardware or software. The basic responsibility of an IT professional is to ensure that new systems are tested before they are deployed. Some companies also offer IT support services to their clients after the systems are deployed. The support technician helps the client in troubleshooting hardware or software problems, configuration problems and security issues. The IT support technician must know specific information about computer hardware and software.