How to Get a Job in IT Support
Technical support is a process where registered users are able to contact a service provider for help with problems they experience with their computers or other technical equipment. The traditional method of doing this is through a telephone call, but now this can also be conducted online. Alternatively, a call centre is set up and staffed to provide help to customers.
Level 1
Getting a job as a level one IT Support technician requires knowledge, skills and experience. Some of the requirements may include certifications and a strong knowledge of customer service. It can be a great entry level position in the information technology industry.