IT Support Basics
IT support refers to services which organizations offer to end users of computer network or information technology products. In simple terms, IT support provides technical assistance regarding certain problems with a computer service or product, and not providing direct training, provision, or modification of the computer service or product, or any other support services as well. There are many aspects of IT support which a company providing IT support should consider. This includes issues like hardware and software problems, upgrades or repairs, security, configuration, and server management. The different types of IT support services are Computer and IT infrastructure support, Computer network support, Enterprise Resource Planning (ERP) support, Distributed Management Information Services (DMIS), Software as a Service (SaaS) support, and Virtualization. The computer support IT service is one of the more specialized forms of IT support, as it provides assistance in managing servers and VDI’s.