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IT Support Services

Articles About Information Technology Support Services and Topics

IT Support – What’s It Worth?

There are various levels of IT support, and each level has its own set of advantages and disadvantages. Lower-level technicians are typically trained to solve known problems and fulfill service requests using scripts, while Tier 2 and Tier 3 specialists are seasoned professionals with the knowledge and expertise to assess and resolve issues. Unlike lower-level technicians, Tier 3 technicians are not product designers or programmers, but have access to the most advanced technical resources. They attempt to identify the root cause of problems and implement fixes accordingly. read more