Technical support services offer advice on computer and Internet issues. These services are usually provided by telephone. Large companies outsource these operations to third parties to cut costs and improve efficiency. The role of tech support services is increasing as more people become reliant on computers. But what is IT support exactly? It is the process of repairing a computer and providing a user-friendly solution. This article looks at what IT support services do. Let’s take a look at a few common problems that these services may solve. read more

IT support refers to various services that organizations offer to clients of different technology products or services such as telecommunication companies, internet service providers, software and hardware manufactures, email service providers and others. In essence, IT support offers help to clients in terms of certain issues with a specific product or service, instead of offering training, modification or provision of the said product, or any other technical support services. To be more precise, IT support is actually provided by means of different types of service providers who work together with IT specialists and PC support professionals to resolve issues. There are also third-party vendors who specialize in assisting organizations to implement IT support solutions to enhance product or software performance and reduce their IT costs. read more