An IT support professional provides computer support services by upgrading and maintaining an organization s computer systems and information technology. In addition, an IT help role also involves customer service duties such as connecting networks and troubleshooting. In some cases, an individual may be called on to handle software problems, ensure that a server is running at optimal capacity, and resolve security vulnerabilities in the company’s network. Other IT help responsibilities include updating computer software and hardware, creating or repairing network servers, and training IT personnel for new or different technologies.
A person who has an IT degree can pursue a career in IT support technician jobs. Some colleges and universities offer certificates in IT and computer support technician training, while others will offer associate degrees. Training for these positions takes about two years, although it may take longer for someone who has never before worked in the IT field.
IT technical support specialists must possess certain qualities. The most important quality of an IT technical support specialist is knowledge of computer network operating systems. Networked computers require an accurate and streamlined process of communication. A person who has completed a training program in IT technical support must possess the technical knowledge necessary to troubleshoot problems that occur with a company’s computer networks and servers.
Communication skills are also important to working in an IT technical support job. IT technical support technicians use telephones and modems to communicate with other staff members and IT professionals. The effective use of verbal and non-verbal communication skills is necessary in order to keep both staff members and clients well informed of progress. Computer help technicians must be comfortable communicating with people of all ages and levels of technical knowledge, as they will be dealing with different people of varying skill sets and ages throughout the day. It is important for a computer help technician to have excellent interpersonal skills in order to effectively solve a problem that involves children.
Another quality required by IT technicians is experience in dealing with new technologies. The computer job outlook for IT desk technicians is good, as there are many career opportunities available. Many companies, such as Microsoft, are looking to outsource their entire computer systems design and management to IT professionals. IT professionals who have worked in the field and received certification in Windows administrator can often find employment with large companies, such as Microsoft. As long as you have a broad knowledge of Windows systems design and administration and you have completed formal training, you will likely have no trouble finding a position with Microsoft or another large IT firm.
To become an effective computer support specialist, you must have good reading and writing skills. Reading and writing skills are necessary in order to troubleshoot problems related to network services. IT technicians are often required to visit clients’ computers in order to troubleshoot their computer systems. Good communication skills are necessary to ease tensions between a client and technician and to keep the client comfortable when a problem occurs.
According to the US Bureau of Labor Statistics, IT support services make up a small portion of the computer user support services industry. It is projected to continue growing at a steady pace, as most computer users opt to outsource their computer support services to IT professionals instead of paying local IT professionals. IT workers without formal IT training experience make up the vast majority of IT support technicians. Computer support specialists can usually obtain a certificate of completion after completing high school, if they wish to pursue a higher degree in this field.
The typical IT professional works in Information Technology Services (IT Services), product development, network security instructor information technology, retail, software development, financial services, manufacturing, or any combination of these positions. There are a few characteristics of successful IT professionals that are unique to the field of IT support. Most IT professionals must have a good understanding of Microsoft Windows based systems. Many IT professionals will work on team projects in which they are responsible for solving a problem that affects several computers. Often, they will work in a development phase in which they solve one problem at a time until they have found a solution to the problem. When IT professionals complete a job it should be complete in a timely manner.