The history of IT consulting can be seen as a series of stages. First, the twentieth century witnessed the birth and evolution of computer consulting. During this time period, computer technology was at its greatest advancements, and IT consulting was born. Starting in this century, computer consulting underwent radical transformations, from being a solo profession to a multinational corporation, where it is today. This transformation came about due to three factors: the growth of information technology services, the globalization of business, and the growth of computer technology itself. As new technology was created and IT consulting became an integral part of business, it also became necessary for information technology support staffs to update their skills and knowledge about new technologies.
In today’s growing information technology world, information technology consulting is a rapidly growing field of activity focusing on assisting organizations in effectively leveraging information technology to achieve their business goals. This practice involves a wide range of specializations within the field of Information Technology Consultancy (ITC). One specialization is computer help. Computer help specialists are employed by firms that specialize in computer hardware, software, firmware, networking, and maintenance support.
IT support is the administrative process that allows companies to efficiently manage and contribute to their IT infrastructure. The process involves designing, deploying, managing, securing, and maintaining computer network hardware and software programs that are related to the organization’s network infrastructure. This includes computer networking equipment such as network interface cards, switches, routers or servers, personal computer devices like laptops and workstations, and other computer hardware devices like disk drives, printers, scanners, and other peripheral devices. This also involves the use of communication technology such as email, telephony, web collaboration, and video conferencing. A company’s IT support service provider helps in enhancing network security by preventing hackers and unauthorized personnel from intruding and disrupting the business data.