IT support businesses sell a variety of services and products. So how do you know which ones are right for you and when you should they be used? Here’s a quick list of the top 10 most popular things with a short description of each one. Hopefully this helps you better understand what you’re looking for in an IT service company.
Technical Account Manager: The TAC is responsible for identifying vendors, carriers, and systems and then working to get them to work together more quickly and more efficiently. It will also ensure that each piece of technology support services is properly integrated with the rest of the organization. TACs have a wide range of skills including configuration management, risk management, technical support services. They must also be able to communicate well with people across the different departments within the business.
Network Engineer: This type of IT support works on network design and implementation as well as assisting the design teams of the business computer network. The Network Engineer will typically build and troubleshoot the computer network’s technical components. The Network Engineer will typically support the design of new components as well as the integration of new components into the existing network. The Network Engineer may also work on network security and intrusion detection. As a result of their support responsibilities they will typically perform maintenance and security functions such as managing the load balancing of network servers.
Network Administrator: This is another IT support services role that requires an in-depth understanding of the computer network as well as access to specific software, equipment and peripherals. The NADA is responsible for analyzing the daily data flows in the computer network and making any necessary changes to the processes. Once the necessary modifications have been made, the Administrator will then deploy remote access servers, network printers and telephone networks. This position requires highly skilled abilities in networking, programming, routing, security, email and office applications.
Cloud Computing: Cloud computing involves a company using technology provided by a third party in a virtual setting. The remote support services provided in a cloud setting may include application scalability, the ability to use applications without requiring additional hardware and the ability to use the applications on multiple devices including mobile phones, tablets and other devices. The basic function of a cloud computing environment is to provide information technology resources to a company while saving money and time.
IT Help Desk: An IT help desk is a department within a company’s Information Technology department that provides assistance to users who require information technology support as well as advice on IT solutions. Some IT help desk support services include the provisioning of file servers, customized email systems and telephone services based on customer requirements. In addition to the IT help desk positions, many companies also have an Information Technology consulting department which provides consulting services to organizations and businesses on information technology matters. In certain cases, an individual with IT support skills may be able to work as an Information Technology Consultant.
Virtual Agents: A number of companies utilize the use of virtual agents to provide IT support services to customers. With a VA you are assigned a broad area of responsibility and your job is not limited to particular tasks. As an example, a Virtual Assistant provides IT technical support services to a business on a contractual basis. The responsibilities of a Virtual Assistant are determined by the agreement between the client and the Virtual Agent. In some cases, a Virtual Assistant works solely as an information technologist and provides ongoing IT support services on specific tasks.
Tiered Support: In most situations, IT support staff work in a number of different roles depending upon the nature of their employer. For example, an individual who works in a call center may be considered to be part support staff and be involved in the handling and closure of phone calls. On the other hand, a person who works at a tech center may be considered to be involved in the management of the overall tech support system and may be responsible for the training and education of other employees. If your company utilizes a tiered support system, your IT technical support staff will receive training based upon the specific role they assume. This will include training on IT support practices that are expected of all employees regardless of their position in an organization.